Frequently Asked Questions
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Do I pay Sales Tax?
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Can I create a Custom Piece of Jewelry?
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Are Custom pieces Returnable?
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Can I return my item without the appraisal or Certificate?
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Can I return my item?
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Is there a re-stocking fee for returned items?
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What if I order the Ring and its too big or small?
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If I don’t see the Diamond I want on your site, can you get it for me?
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What Payment Methods do you accept?
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Who is liable for the ring when being shipped to me?
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Are the Prices Final?
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Any days on which you do not deliver?
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Do you offer free consultations?
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Do you have Gemologists on Staff?
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What is covered by your lifetime warranty?
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Do you offer cleaning and re-sizing?
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Do you offer engraving for Jewelry?
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Can I see the Ring or Diamond prior to purchasing?
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Are any of the Diamonds on your site Laser Treated, Clarity Enhanced, Color Enhanced or Modified in any way?
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What are Conflict-Free Diamonds and do you sell them?
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What is a Diamond Certificate?
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Do you offer an upgrade policy?
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Can I ship to an address that is different from my billing address?
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If I see a piece of Jewelry on the site and I want it in a different metal type, is this possible?
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How can I figure out what size ring to order?
